Articles Search Results

Creating an Email Body Layout An email Body layout is useful when creating an email trigger for a form - see article Adding an email Trigger for a form click on 'Manage' for the form you want to create the Layout for from the form list... Read More

Adding an email Trigger for a form A Trigger is a pre-set action that you wish to happen once a form is submitted in to the system.Please see the Glossary terms for Standard Trigger and Conditional Trigger for more information on their purpose and... Read More

Can I upgrade/ downgrade between subscription plans? Yes. Customers are able to do this for themselves without need to ask or contact us.  Please visit the 'Admin - Account Settings' main menu option. Then click the 'Billing' tab... Read More

How do I cancel my pro-Forms subscription? You need to give 30 day's notice of cancelling your pro-Forms® subscription as per Terms & Conditions published at www.pro-forms.co.uk. Cancelling a subscription can be done from within your Work... Read More

Am I locked in to fixed term contract?No. We operate a 30-day rolling License for all our subscription Plans.Every 30 days (on or around the 19th of each month) we will send you an invoice based on whichever these applies to your subscription : the... Read More

Adding company & accounts contact details and accessing invoices To help us with communication and invoicing it is important that all Customers regularly update the information available in the 'Admin - Account Settings' menu option.In... Read More

Forms stuck in the app Send Log For a few different reasons, occasionally forms and or images can become stuck in the Send Log of the pro-Forms® app. The reasons can include : lack of or intermittent mobile signal. not regularly logging into the... Read More

How to clear the Cache on an Android device Clearing the app Cache on an Android device can help reset and resolve data storage issues when occasionally they go wrong and cause the app to not function correctly. This is not a common occurrence but... Read More

Adding email addresses to a form Trigger To add one or more email addresses to a Trigger : Click on 'Manage' from 'Forms - home' Click on the 'Share' option at the top of the screen. From the list of Triggers edit the... Read More

  Form types : Online v Mobile forms People sometimes get confused as to when it best to use an Online form rather than a Mobile form. This article will help you clearly distinguish between the two types of form. Mobile forms are accessed and... Read More